Employee Protocol

The following operating policies and procedures prevail within all on-campus positions and are enforced campus-wide. If an office or department has additional policies and /or procedures, the supervisor will inform student employees of the additional policies.

• Assignments
  Students are expected to fulfill their work responsibilities in all on-campus positions. As in any workplace, service to "clients" or "customers" is always the first consideration and must take precedence over conversations with co-workers, visiting with friends or doing coursework. If a down time in one department coincides with a busy time in another, student employees may be asked to help out in another office. Students should not expect to use office supplies, computers, copy machines or phones for their personal use.  
• Attendance and Schedule
  When interviewing for a job, students should be realistic about their schedules. It is generally better to underestimate the number of available hours and then add to the schedule, rather than overestimate and need to cut back. One of the advantages of working on campus is that many offices try to accommodate various schedules. At the same time, however, the employer's priority must be to provide adequate service and coverage. Student employees are expected to report to work on time and to work their full schedule throughout the semester. In the case of a conflict, the student should inform the supervisor as far in advance as possible or request a change in schedule.
  
  Excessive tardiness and/or absence without notification will result in job termination.  
• Breaks
  Students must take at least 1/2 hour lunch break if they work five consecutive hours or more. Students are paid only for hours actually worked and therefore are not paid for lunch, breaks, holidays, etc. Breaks are not to be taken at the beginning or end of a work shift.  
• Appearance
  While there is no enforced dress code on campus, students are asked to consult with supervisors regarding appropriate work attire.  
• Telephone Manner
  Answering telephones is an important part of many jobs on campus. Each office or department will instruct employees on its particular needs and style. In all cases, a student answering the telephone should make every effort to be courteous and business like. The impression one gives on the telephone reflects on the office and the college as a whole. Our employees are expected to convey a sense of interest and responsibility. Messages should be conveyed accurately and promptly.
  
  When answering questions from the public, either on the telephone or in person, student employees should always provide accurate information. If you do not know the answer to a question, direct the call to someone whom you believe will know the answer. Lastly, in the event an office cannot provide a service requested by an individual, always try to suggest an alternative and convey an apology.
  
  Brief personal calls are allowed only with a supervisor's permission and must be kept to a minimum.  
• Confidentiality
  Many jobs on campus involve having access to confidential information. It is imperative that you maintain a strict standard of confidentiality. Information seen or heard on the job is not to be discussed outside of work. Please recognize that violation of confidentiality is a very serious matter that will result in immediate termination.