To
access databases from off-campus - click on the link for the database that you would like to search. If you are off-campus the SLC logon screen will appear. Enter your SLC
network username and password. You only have to enter your username and password
once each session, even if you want to search multiple databases.
Each
database knows the IP addresses of the college. In order to be able to search
databases from off-campus we use an Ezproxy server, the server 'tricks' the database
into thinking the off-campus computer is actually on campus (of course you need
to log-in for it to do this).
Troubleshooting
Things
that can go wrong with access for off-campus database users. - Wrong
username/password
- Ezproxy
server down
- Database
server down
- Users
computer configuration will not allow access.
1/
Is your password correct? (Can you log into the SLC network when on campus?)
If
you don't know your password (or username) you need to visit Academic
Computing, which is located in the basement of the library (passwords are
not given out over the phone). 2/
What database are you trying to access? If you try to access another database
does the same thing happen? (If a page pops up that reads 'you don't have access
to this database' then it is a password problem - see No. 1). 3/
What is the error message that you receive? - Is it Page cannot be Displayed?
If
it is Page cannot be displayed than it is either the Ezproxy server is down, the
database server is down, or the users computer will not allow access. Contact
the Reference Office at (914) 395-2225 or Click
Here so
we are aware of the problem. If
you cannot get into any databases then it is the Ezproxy server - If you can access
other databases than it is the particular database. Contact the Reference Office. 4/
Also, it could be the 'users computer will not allow access' (if all of the above
are working). If
this is the case you need to contact the manufacturer of your computer or manufacturer
of the particular software that is causing the problem for a solution. | 
